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We're here to make your shopping experience seamless and delightful.
We're dedicated to delivering high-quality clothing and exceptional service to all our members.


Frequently Asked Questions

What kind of store is Oli.?

Oli. is a design oriented store that offers brand new products in an exclusive modern style, printed/hand-sewn one by one, on a per-order basis. This makes for very unique products that you won't find anywhere else! This production process is called Print-on-demand (PoD) and that business model is known as Dropshipping.

What is Dropshipping?

It's a fulfillment method that allows creators and small businesses to avoid the challenges of maintaining an inventory. We work with partners who take care of all the logistics like production and shipping, one product at a time, allowing us to focus on designing beautiful products.

Are there customs fees?

It depends where you live. Our partners operate multiple production centers all over the world but not in every country. USA & Europe are covered for most products. If you've been charged custom fees before when buying online, chances are it will apply to your order on this store as well.

Good news for our Canadian customers: a production center opened in 2020, which means less customs fees and faster shipping on a growing selection of products. Plus, thanks to the new trade agreement between the United States, Canada and Mexico (USMCA) that replaces NAFTA, cross-border online purchases between those countries are less subject to customs fees.

Can you add “Gift” on the package to avoid fees?

No. The only mention automatically added might be the retail price when shipping internationally.

Will I receive my order all at once?

Not necessarily. Some items take longer to produce than others and all the items in a single order might not be produced at the same location or even from the same manufacturer. This does not affect shipping cost.

Why did I get items with different packaging?

It means your items came from different manufacturers. For each product line, we choose the best partner possible but only some of them can use customized shipping labels.

What about taxes?

Taxes vary from different locations and depend on many factors. They'e automatically calculated at checkout.

How does your “free shipping” work?

You don't need to do anything. It's automatic at check-out. Once your cart reaches the required level, you won't be charged for shipping. Note that we only offer standard shipping. You can find shipping details here.

Why don’t you offer express shipping?

For small businesses, shipping worldwide from multiple sources can be very complex. In order to offer free shipping on a lower cart value for everyone, we had to keep it simple. Our market being a small niche, we've found that our store caters to savvy customers who generally look for style and design more than a quick delivery. That's why express or next day delivery is not available. You can find shipping details here.

Can I ask for a custom design?

We love to receive design suggestions from our customers and we always consider them for future collections but we can't commit to special requests for specific colours or products on single orders.

Although we can't guarantee it, for orders of 25+ items, we might be able to fulfill special requests or create custom design variations.

How different are your products?

The idea behind the store was to take mainstream items and revisit them in a stylish designer modern inspired style. Some products start from wholesale blank items, some are entirely handmade. What makes our products stand out is definitely the exclusive designs that you won't find anywhere else!

Where do your products come from?

All our products are printed/hand-sewn, on-site, one by one, on a per-order basis, at different production facilities all over the world. If you order an item to be shipped in the USA, chances are it will be made in USA. The base blank items or materials that our partners use come from different sources depending on the product line and where the order is being fulfilled.